The Complete Course on Operations Management and ERP Systems

Introduction

This course seeks to provide an introduction to the role of Operations Management, and Enterprise Resource Planning (ERP) in controlling those resources of an organization that are required to produce the goods and services to be sold to customers or other organizations. Particular importance is attached to:

a) recognizing the impact and importance of operational decisions to both other parts of the organization and to customers, and b) understanding the strategic role of operations managers in a competitive business environment.

Aims

• To introduce and develop the main principles of operations.
• To investigate the key elements in managing the resources which are required to produce goods or services to be sold to consumers and other organizations
• To provide opportunities for students to gain practical experience of operations management problems through the analysis and presentation of case studies and other related materials
• To show how these elements are an essential part of the strategic management decisions with organizations

Objectives

Learning Outcomes

• Accomplish strategic change in the organization in a more productive manner
• Build and maintain effective and efficient procedures in the organization
• Complete work tasks on time and on budget
• Develop skills in managers which will raise the capability, skill and morale of colleagues
• Improved operating performance in completion of assignments
• Acquire useful work task management skills
• Develop skills in problem solving and decision-making
• Develop interpretation skills of analytics to support decision making
• Gives you a proper knowledge of the basic principles of operations management
• Helps you in planning and developing a future career
• Identify the Key Performance Indicators within your management area
• Know how to compare alternatives to support decision-making
• Learn how to apply best practices
• Learn from the experience of other delegates and the trainer
• Learn management techniques to plan, establish priorities and set and maintain deadlines

Competencies Emphasised

• Assessing the current state
• Benchmarking
• Communication Management
• Decision Making
• Monitoring performance and results by using key performance indicators
• Planning and Organising
• Problem Solving
• Project and Performance Management
• Strategic planning
• Program Summary

The course will consist of an introduction to the main principles of operations management followed by a series of lectures on specific topic areas which will study the principles in more detail, comparing theory with current practice. The issues raised in these areas will be blended to critically review how effective operations management can provide a competitive advantage, and play an important part in the formulation of business strategy

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

• General Professionals
• Operation and Maintenance Professionals
• Key Operations Supervisors
• Internal Improvement Consultants

Course Outline

Day 1: Introduction to principles of operations management

Learning from failures- The Concept of Best and Worst Practice

• Why Systems Fail?
• Cases of Failures From Different Industries
• Failure Analysis and Technical Causes of Failures
• Generic Lessons Learned and Improvement

Optimum Performance Measure

• Challenges of Performance Measures
• Performance Measures as a Continuous Improvement Process
• Desirable Features in Maintenance Performance Measures
• Best and Worst Practices in Performance Measures

The Overall Equipment Effectiveness as a Source of Best Practice in Maintenance

• Advantages of OEE as an Improvement Programme
• Lean Maintenance through the Use of OEE
• Analysis of the Six-Big Losses
• Case Studies for OEE

Day 2: ERP Systems

• What is ERP and how did it develop
• What is MRP System
• What is MRPII System
• Planning and Control
• The Bill of Materials
• Master Production Schedule
• Scope of Decisions

Lean principles and implementation / JIT

• What is the ‘lean; approach and how is it different from traditional operations practice?
• What are the main elements of lean philosophy?
• Waste Elimination Practices.
• What are the techniques of JIT?
• How can JIT be used for planning and control?
• Can JIT be used in service operations?
• Can JIT and MRP coexist?

Day 3: The Total Quality Management Concept

• The Evolution of Total Quality Management Concept
• The Quality / Maintenance Maturity Grid
• The Concept of Quality Assurance
• The ISO9000 approach
• Quality / Maintenance Awards

Project Management and Scheduling

• Importance of Planning and Scheduling
• Project Management Techniques for Optimisation
• Network Analysis
• Optimization of PM Schedules
• Optimum Resource Allocation
• Resource leveling
• Resource aggregation
• Resource smoothing

Day 4: The Balance Score Card (BSC)

• What is BSC?
• How to apply BSC?
• What are the advantages and weaknesses of BSC?
• BSC as a Measurement System
• Case Study
• Teamwork

Day 5: Decision Analysis for Optimisation of Maintenance Activities

• How to get the most of your CMMS?
• Benefits that can result from CMMS
• Optimum Decisions for Maintenance Policies
• Unmet needs in Responsive Maintenance
• Key Features of Next Generation Maintenance Systems
• How to transform Data into Decisions
• Examples of Approaches and Case Studies